English for Hospitality

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English for Hospitality

Good English skills are very essential in the Hospitality industry. Hospitality sector largely depends on international tourists. Although, most of the Hospitality degrees/diplomas have foreign languages in their curriculums, it is quite difficult to master these. The English language is spoken in almost every part of the world. Possessing a good command over English language, can enable you to communicate effectively with all your customers, irrespective of his/her nationality. Having good language skills increases your chances of garnering better employment opportunities. It opens newer vistas for the learner. The better your ability to communicate professionally, the greater is your performance in the workplace. For those looking to work in 5 star Hotels, in more senior position and for higher salaries, this is an ideal opportunity to develop your skills.

This course focuses on the communication skills required while working in the Hotel and Tourism industry. Students will develop confidence and fluency in English when interacting with customers, guests and their colleagues at work. We give you the opportunity to learn and practice sentences, vocabulary and terminologies used in the industry to help you develop an understanding of working in tourism and hospitality.

High Confidence : This course offers you the added confidence to succeed in this fast-paced profession with its emphasis on customer focused and industry specific issues.

Better interaction with customers : It will help you to communicate with you customers and colleagues more efficiently.

Lucrative Jobs : It will help you to pursue your present job in a better way and to secure new and more lucrative job(s).

Overseas Jobs : It will increase your chances of getting an overseas job.

Better selling skills : It will help you to give better presentation of your products such as foods, beverages etc to your customers.

Training sessions / conferences : With this you will be able to learn more from your official training sessions, conferences etc.

E commerce : It will help you to do online communication like ticketing, hotel bookings. order taking etc in a better way.

Quality Customer Service : By the end of this course, the candidate will have increased confidence in giving quality customer service in all aspects of communication in English.

The topics covered are :

  • Hospitality English
  • Travel and Tourism English
  • Conversational Fluency in interacting with customers, greeting guests-formally checking in guests and welcoming language
  • Hospitality vocabulary and adjectives
  • Giving directions-using correct prepositions
  • Financial expressions, bills, vocabulary related to transactions, numbers, currency
  • Checking guests out, departure expressions
  • Making requests to colleagues, giving instructions
  • Telephone Interaction and Enquiries
  • Workplace Correspondence
  • Dealing With Complaints
  • Taking Orders
  • Reception Duties
  • Describing, Comparing and Promoting Facilities
  • Attractions and Events
  • Job Hunting Requirements (CVs, cover letters, interview skills and more).

Course Duration :

  • Overall duration of 3 months.
  • Classes : Monday to Friday.
  • 5 hours daily.